We have recently upgraded our internal IT system at Hampshire, Southampton and Isle of Wight wheelchair service. Please click the link to see further details.

New internal IT system

Recently a wheelchair service engagement board for Hampshire, Southampton and Isle of Wight launched. As a service, we are encouraging wheelchair users, carers, parents, relatives and professionals to join the board and engage in the quarterly meetings to help develop the wheelchair service in Southampton, Hampshire and the Isle of Wight. These meetings will be between 1-2 hours long, and will be held both virtually via Microsoft teams and in person here in the Chandlers Ford Service Center. The first one was held in September 2021, and the next one is due to take place in Jan/Feb 2022. Various topics will be covered during these meetings, such as eligibility criteria, personal wheelchair budgets (PWB’s), communication, and many more.

Welcome! I am Emily Galton, the new Community Health & Engagement Officer for Millbrook Healthcare. I started working for the NHS wheelchair service in May 2021.

I come from an extensive caring background both personally and professionally, and I have lived experience caring for a wheelchair user. As part of my role within the NHS Wheelchair & Repair Service for West Hampshire, Southampton and the Isle of Wight, I will be working closely with the local team to help develop the NHS wheelchair service. I will be engaging with you in the community and listening to your feedback – your views matter.

I am currently working on a new, exciting project – a Service User Engagement Board! The Board is an opportunity for service users, carers, parents, and professionals to get involved and have a say in running their Wheelchair & Repair Service.

There are currently six board members across Hampshire and the Isle of Wight. You can attend our quarterly meetings virtually or in person, making it inclusive and accessible for everyone. Want to have your say? Join the engagement board! For more information, please get in touch on 0333 003 8071.

I also offer a call back service within 48 hours. You can get in touch with me by phoning the customer service number on 0333 003 8071. This call back service will be for signposting information and general questions, where I will be more than happy to assist you where possible.

I work from the customer service office in Chandlers Ford service centre in Hampshire. However, I do travel to the Newport, Isle of Wight service centre. I am currently working on new projects for the Isle of Wight and Hampshire, so keep checking this blog for updates.

Inside our service centres, you can find displays with a wealth of information and contact details for local forums, support groups, charities etc.

ENHAM TRUST – coffee mornings are due to start at Enham Trust once a month on a Friday. The first date for this will be Friday 19th November 2021 at Enham Trust, Andover, SP11 6JS
Ample parking is available. These will be held alongside the wheelchair repair clinics, but the coffee morning will be held in the cafe area at Enham trust. Please ask at reception on arrival. These coffee mornings will be open to all Enham residents and to the wider community. For more information, contact Emily on 0333 003 8071 or 07401551892


Joint Coffee Mornings with SPCF – joint coffee mornings are set to go ahead with the Southampton Parent Carer Forum (SPCF) and myself, the CHEO for Hampshire and IOW wheelchair service. These will be accessible to all parents and carers within the Southampton and Hampshire area. The first one is set for Tuesday 23rd November at 10 AM virtually over Zoom. Come and have a chat with us, enjoy a tea/coffee, and talk about all things send and i will be there to talk about the Wheelchair services, the current projects i am working on, and to offer help with signposting and listen to gain feedback etc. For further details please contact me on 0333 003 8071  or  07401551892

Our friendly team of field service engineers are ready to assist you, should your wheelchair require any repairs or maintenance. If you find your wheelchair does need any repairs or maintenance work carried out, please contact the customer service team on 0333 003 8071

Our FSE’s will come to your home to carry out repairs and maintenance. Whilst visiting you at home, you can be rest assured that all of our staff members wear full PPE (mask, apron, gloves) and will even carry out any work outside of your property, if you would prefer this. Please just mention this either to the customer service team or to the engineer on the day.

Did you know we offer yearly pre-planned maintenance for powered wheelchairs? The customer service team will make contact with you when this is due. Therefore we would appreciate if you could keep us up to date with your latest contact details.