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Feedback

Your feedback is vitally important in helping us to improve. Please share your comments, concerns and compliments.

Comments

If you have any suggestions about how we can improve our services, we would really like to hear from you. Please get in touch with any suggestions via email or the contact form.

Concerns

Any concerns that you may have are, in most cases, best dealt with as soon as they arise. We encourage you to raise any concern you have to a member of staff in the first instance, as they may be able to sort out the problem straight away. We can help you resolve any concerns that you may have about the services you receive, so please do not hesitate to contact us. Please let our staff know directly or contact us via email.

Compliments

Feedback is an important part of the learning process and knowing when we are doing well is equally as helpful as knowing when things go wrong. It can help boost morale and motivation, but also helps identify where things are working well so we can replicate that work and share it across the company. If you are pleased with the service you have received, please let a member of staff know directly or contact us via email.

Complaints

If you, or a service user you represent, have not received the level of service you expect from us, then we want you to tell us. By doing so, you can help us get to the bottom of the problem quickly and effectively.

We take complaints very seriously. All complaints are treated in the strictest confidence and we always aim to resolve them quickly and, where possible, correct any mistake straight away.

You can make a complaint by either emailing or by writing to us at

Millbrook Healthcare Limited
Nutsey Lane
Calmore Industrial Park
Totton
Hants SO40 3XJ

Click here to view the Managing Concerns and Complaints Policy (PDF opens in new window)