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Reporting repairs

If your wheelchair needs repairing, you can report it using the form below to make an appointment with one of our engineers at your home or at one of our service centres.

Once we’ve received the information, we’ll contact you to arrange an appointment.

If your wheelchair needs an urgent repair and it’s outside of our normal working hours, please call 0333 003 8071 to be directed to one of our out-of-hours’ engineers, who will be able to help you.

Please answer all questions below. If you have an image of the repair required, please upload – it helps our engineers determine how best to fix your wheelchair.

We don’t require any personal, sensitive or medical information from you to make a repair.

Wheelchair repair request
Please complete the form below, providing as much detail as possible. Where required, please upload pictures or a video of your wheelchair. (Max size 2MB)
Email address:*
Home number:*
Mobile number:*
Preferred method of contact:*
The repair - please provide as much information as possible.*
Upload files (max 2MB)