About our service centres

We deliver your wheelchair service from our service centres in Chandler’s Ford and Newport. These sites were chosen as they are convenient and easy to access for many people. Both sites have accessible parking areas, away from the main road.

We have included interactive maps below. You can click on these maps to get directions if you’re driving or using public transport.

If you need any assistance in reaching us, please contact us – your wheelchair service is here to help you. We can provide you with directions in different formats, extra guidance, or help you arrange a journey with your local patient transport service.

What to expect when visiting us

When you arrive at reception, a member of our team will take your name and appointment details. You do not need to bring anything with you for your appointment, but it can be helpful to bring:

• Any documents, such as letters from consultants, which may help with your assessment
• A list of your medications, if any
• Details of any other equipment (such as daily living aids) that you use

Our comfortable waiting areas have tea and coffee making facilities and fully accessible toilets. If you have a sensory need, or just need a quiet room, please let our team know.

Most appointments start and finish on time, but please allow plenty of time for your appointment. If there is any delay, we will let you know and keep you updated. Your assessment will focus on personalised care – we want to understand your needs, and what is important to you.

Our service centres are designed to keep you safe and comfortable. We hope you will enjoy your visit, and we welcome your feedback on your experience.